The previously reported service incident is now resolved and all systems are back to normal operation. A full investigation will start, and a Service Incident Report (SIR) will be made available to impacted customers as soon as we have a report from all parties.
Posted Jan 20, 2022 - 20:00 UTC
Monitoring
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
Posted Jan 20, 2022 - 19:14 UTC
Identified
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
Posted Jan 20, 2022 - 18:49 UTC
Update
We are continuing to investigate this issue.
Posted Jan 20, 2022 - 18:15 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
Posted Jan 20, 2022 - 18:08 UTC
This incident affected: Processors - US/Canada (First Data Merchant Solutions (ISO8583 / Nashville), First Data Merchant Solutions (DL Host / Nashville), First Data Merchant Solutions (Rapid Connect)).