All Systems Operational
Live Platform Operational
90 days ago
100.0 % uptime
Today
Global - Authorization Platform ? Operational
90 days ago
100.0 % uptime
Today
Global - WebMIS Operational
90 days ago
100.0 % uptime
Today
Global - Terminal Management System for ChipDNA and ChipDNA Mobile Operational
90 days ago
100.0 % uptime
Today
Global - SOAP Operational
90 days ago
100.0 % uptime
Today
Global - Hosted Payment Page / eKashu Operational
90 days ago
100.0 % uptime
Today
Global - Merchant Plugin for 3-D Secure Operational
90 days ago
100.0 % uptime
Today
Test Platform Operational
Global - Authorization Platform ? Operational
Global - WebMIS Operational
Global - Terminal Management System for ChipDNA and ChipDNA Mobile Operational
Global - SOAP Operational
Global - Hosted Payment Page / eKashu Operational
Global - Merchant Plugin for 3-D Secure Operational
Processors - UK/Europe Operational
AIB Merchant Services (APACS) Operational
American Express (APACS) Operational
Barclaycard (APACS) Operational
Credorax (ePower) Operational
Diners Club (APACS) Operational
Elavon (APACS) Operational
Elavon (GateConex) Operational
Elavon (EISOP) Operational
Elavon (POSv2) Operational
Evry (HISO) Operational
First Data Merchant Solutions (APACS) Operational
Global Payments (APACS) Operational
Lloyds TSB Cardnet (APACS) Operational
Worldpay (APACS) Operational
Processors - US/Canada Operational
Chase Paymentech (Tampa) Operational
Desjardins (Base24) Operational
Elavon (ViaConnex) Operational
First Data Merchant Solutions (ISO8583 / Nashville) Operational
First Data Merchant Solutions (DL Host / Nashville) Operational
First Data Merchant Solutions (Rapid Connect) Operational
Global Payments (Greenhouse) Operational
Heartland Payment Systems (Exchange) Operational
Heartland Payment Systems (Portico) Operational
Heartland Payment Systems (NWS) Operational
Moneris Solutions Operational
RBS WorldPay (Visa2) Operational
TSYS (Sierra) Operational
Vantiv / Fifth Third Bank (510) Operational
Vantiv / Fifth Third Bank (610) Operational
Vantiv / Mercury Payment Systems Operational
Worldpay (ISO8583) Operational
Processors - Australia Operational
First Data Merchant Solutions (AS2805) (Galaxy) Operational
DNS Operational
Creditcall Dedicated DNS Networks Operational
Creditcall Global DNS Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Aug 13, 13:59 UTC
Monitoring - Creditcall Engineers have identified and resolved the issue with Elavon ViaConex and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
Aug 13, 11:30 UTC
Identified - We have identified the issues to be related to: Elavon ViaConex
We have contacted the processor regarding this issue.
An update will be provided shortly.
Aug 13, 10:16 UTC
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019
Resolved - We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Aug 6, 20:48 UTC
Identified - We have identified an issue to be related to Elavon (ViaConnex)
We have contacted the processor regarding this issue
An update will be provided shortly.
Aug 6, 20:25 UTC
Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.