All Systems Operational
Live Platform Operational
90 days ago
100.0 % uptime
Today
Global - Authorization Platform ? Operational
90 days ago
100.0 % uptime
Today
Global - WebMIS Operational
90 days ago
100.0 % uptime
Today
Global - Terminal Management System for ChipDNA and ChipDNA Mobile Operational
90 days ago
100.0 % uptime
Today
Global - SOAP Operational
90 days ago
100.0 % uptime
Today
Global - Hosted Payment Page / eKashu Operational
90 days ago
100.0 % uptime
Today
Global - Merchant Plugin for 3-D Secure Operational
90 days ago
100.0 % uptime
Today
Test Platform Operational
Global - Authorization Platform ? Operational
Global - WebMIS Operational
Global - Terminal Management System for ChipDNA and ChipDNA Mobile Operational
Global - SOAP Operational
Global - Hosted Payment Page / eKashu Operational
Global - Merchant Plugin for 3-D Secure Operational
Processors - UK/Europe Operational
AIB Merchant Services (APACS) Operational
American Express (APACS) Operational
Barclaycard (APACS) Operational
Credorax (ePower) Operational
Diners Club (APACS) Operational
Elavon (APACS) Operational
Elavon (GateConex) Operational
Elavon (EISOP) Operational
Elavon (POSv2) Operational
Evry (HISO) Operational
First Data Merchant Solutions (APACS) Operational
Global Payments (APACS) Operational
Lloyds TSB Cardnet (APACS) Operational
Worldpay (APACS) Operational
Processors - US/Canada Operational
Chase Paymentech (Tampa) Operational
Desjardins (Base24) Operational
Elavon (ViaConnex) Operational
First Data Merchant Solutions (ISO8583 / Nashville) Operational
First Data Merchant Solutions (DL Host / Nashville) Operational
First Data Merchant Solutions (Rapid Connect) Operational
Global Payments (Greenhouse) Operational
Heartland Payment Systems (Exchange) Operational
Heartland Payment Systems (Portico) Operational
Heartland Payment Systems (NWS) Operational
Moneris Solutions Operational
RBS WorldPay (Visa2) Operational
TSYS (Sierra) Operational
Vantiv / Fifth Third Bank (510) Operational
Vantiv / Fifth Third Bank (610) Operational
Vantiv / Mercury Payment Systems Operational
Worldpay (ISO8583) Operational
Processors - Australia Operational
First Data Merchant Solutions (AS2805) (Galaxy) Operational
DNS Operational
Creditcall Dedicated DNS Networks Operational
Creditcall Global DNS Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2017

No incidents reported today.

Aug 18, 2017
Service Incident
Resolved - We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Aug 18, 21:59 UTC
Monitoring - Creditcall Engineers have been monitoring the external outage with TSYS and believe it now to be resolved. We will continue to monitor its status and will provide another update when we have confirmed that it is stable.
Aug 18, 20:53 UTC
Identified - We have identified the issues to be related to:TSYS (Sierra)
We are working to get this resolved ASAP
An update will be provided shortly.
Aug 18, 19:41 UTC
Update - The issue appears to be only impacting TSYS. We are working to investigate and resolve the issue.
Aug 18, 19:11 UTC
Investigating - We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Aug 18, 18:33 UTC
Aug 17, 2017

No incidents reported.

Aug 16, 2017
Service Incident
Resolved - We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Aug 16, 16:38 UTC
Monitoring - Creditcall Engineers have identified and resolved the issue with Heartland Payment Systems (NWS) and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
Aug 16, 15:48 UTC
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

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