The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Posted Jul 19, 2025 - 20:38 UTC
Identified
We have identified an issue affecting transactions for some Shift4 ePower. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
Posted Jul 19, 2025 - 18:32 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers using Credorax/ Shift4 ePower may be experiencing service issues as a result.
Posted Jul 19, 2025 - 17:33 UTC
This incident affected: Processors - UK/Europe (Credorax (ePower)).