The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Posted Jan 14, 2026 - 15:55 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Posted Jan 14, 2026 - 14:25 UTC
This incident affected: Live Platform (Global - Authorization Platform, Global - WebMIS, Global - Terminal Management System for ChipDNA and ChipDNA Mobile, Global - SOAP, Global - Hosted Payment Page / eKashu, Global - Merchant Plugin for 3-D Secure) and Test Platform (Global - Authorization Platform, Global - WebMIS, Global - Terminal Management System for ChipDNA and ChipDNA Mobile, Global - SOAP, Global - Hosted Payment Page / eKashu, Global - Merchant Plugin for 3-D Secure).