We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Posted Aug 13, 2019 - 13:59 UTC
Monitoring
Creditcall Engineers have identified and resolved the issue with Elavon ViaConex and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
Posted Aug 13, 2019 - 11:30 UTC
Identified
We have identified the issues to be related to: Elavon ViaConex We have contacted the processor regarding this issue. An update will be provided shortly.
Posted Aug 13, 2019 - 10:16 UTC
This incident affected: Processors - US/Canada (Elavon (viaConex)).