We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Posted 6 months ago. Sep 18, 2018 - 12:13 UTC
We have identified issues relating to our Vantiv integrations. We have contacted the processor regarding this issue.
Posted 6 months ago. Sep 18, 2018 - 11:07 UTC
This incident affected: Processors - US/Canada (Vantiv / Fifth Third Bank (510), Vantiv / Fifth Third Bank (610), Vantiv / Mercury Payment Systems).