At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
Posted Feb 06, 2026 - 17:48 UTC
Update
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
Posted Feb 06, 2026 - 16:16 UTC
Monitoring
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
Posted Feb 06, 2026 - 15:25 UTC
Identified
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices in the US region
Posted Feb 06, 2026 - 15:15 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.