Service Incident
Incident Report for Creditcall
Resolved
We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Posted Aug 18, 2017 - 21:59 UTC
Monitoring
Creditcall Engineers have been monitoring the external outage with TSYS and believe it now to be resolved. We will continue to monitor its status and will provide another update when we have confirmed that it is stable.
Posted Aug 18, 2017 - 20:53 UTC
Identified
We have identified the issues to be related to:TSYS (Sierra)
We are working to get this resolved ASAP
An update will be provided shortly.
Posted Aug 18, 2017 - 19:41 UTC
Update
The issue appears to be only impacting TSYS. We are working to investigate and resolve the issue.
Posted Aug 18, 2017 - 19:11 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Posted Aug 18, 2017 - 18:33 UTC