The previously reported service incident is now resolved and all systems are back to normal operation. A full investigation will start, and a Service Incident Report (SIR) will be made available to impacted customers in due course. We aim to complete the SIR within 72 hours of this event.
Posted Jun 22, 2021 - 11:41 UTC
Monitoring
The processor has confirmed resolution. We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm. We will provide another update shortly.
Posted Jun 22, 2021 - 10:29 UTC
Investigating
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
Posted Jun 22, 2021 - 07:51 UTC
This incident affected: Processors - US/Canada (First Data Merchant Solutions (Rapid Connect)).