Service Incident
Incident Report for Creditcall
Resolved
We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Posted 3 months ago. Oct 29, 2018 - 22:47 UTC
Monitoring
Worldpay issues seemed to have resolved now and are processing transactions.
Creditcall Engineers will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
Posted 3 months ago. Oct 29, 2018 - 19:30 UTC
Identified
We have identified the issues to be related to Worldpay (APACS).
We have contacted the processor regarding this issue
An update will be provided shortly.
Posted 3 months ago. Oct 29, 2018 - 19:19 UTC
Investigating
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Posted 3 months ago. Oct 29, 2018 - 19:08 UTC
This incident affected: Processors - UK/Europe (Worldpay (APACS)).