Service Incident
Incident Report for Creditcall
We have resolved the previously reported service incident and all systems should be back to normal operation. A full investigation of the incident will start and a Service Incident Report (SIR) will be issued in due course to impacted customers. We aim to complete the SIR within 72 hours of the event but the process can take longer.
Posted 8 months ago. Sep 24, 2018 - 16:14 UTC
Creditcall Engineers have identified the issue relating to our Heartland integrations and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
Posted 8 months ago. Sep 24, 2018 - 16:00 UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Posted 8 months ago. Sep 24, 2018 - 15:52 UTC
This incident affected: Processors - US/Canada (Heartland Payment Systems (Exchange), Heartland Payment Systems (Portico), Heartland Payment Systems (NWS)).