Resolved -
This incident has been resolved.
Feb 14, 08:41 UTC
Monitoring -
We are currently seeing intermittent approvals and will continue to monitor.
Feb 14, 02:19 UTC
Identified -
The issue appears to be with the Barclays service
Feb 14, 01:52 UTC
Update -
We are continuing to investigate this issue.
Feb 14, 01:37 UTC
Investigating -
We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
Feb 14, 01:29 UTC
Resolved -
No further issues have been observed.
Feb 6, 18:31 UTC
Update -
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
Feb 6, 17:48 UTC
Update -
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
Feb 6, 16:16 UTC
Monitoring -
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
Feb 6, 15:25 UTC
Identified -
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices in the US region
Feb 6, 15:15 UTC
Investigating -
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Feb 6, 14:28 UTC